[BtB | PO Diary] Wk 4: When AI Gets Personal

Hello again, fellow AI enthusiasts! Week five of our testing odyssey delved into the power of personalization. We explored how AI chatbots can ask follow-up questions to gather crucial information and tailor their responses to individual needs. Think of it as the AI equivalent of a good listener, actively engaging in conversation to provide the most relevant support.

The Art of the Follow-Up:

This week, we witnessed Directus GPT take the initiative and ask users about their location. This is a significant step towards providing location-specific resources and services. However, the responses to these follow-up questions still need some fine-tuning. We're working on teaching the bots to better interpret and integrate this new information into their responses.

The Challenge of Combining Information:

One of our ongoing challenges is figuring out how to seamlessly combine information about processes (like the steps to apply for asylum) with information about specific services (like legal aid organizations). We want our chatbots to provide a one-stop shop for support, offering both the knowledge and the resources people need to navigate complex situations.

A Glimpse into the Future:

We're also starting to explore new frontiers. Could our chatbots ask about legal status or gender to further personalize their responses? This raises important ethical questions, but the potential benefits are undeniable. Imagine an AI chatbot that could instantly identify and address the unique needs of a vulnerable single mother or an unaccompanied minor.

Lessons Learned:

• Personalization is powerful: Tailoring responses to individual needs can significantly improve the quality of support provided.

• Follow-up questions are key: Asking the right questions can help AI chatbots gather crucial information and provide more relevant answers.

• The future is bright: The potential for AI to enhance protection work is immense. We're excited to continue exploring the possibilities.

What's Next?

In the coming weeks, we'll focus on refining our follow-up question strategies, experimenting with new ways to combine process and service information, and delving deeper into the ethical considerations surrounding AI-powered support.

As always, we welcome your feedback and insights as we continue our journey into the world of AI for good. Stay tuned for our next update!

#TechForGood #HumanitarianAI #AIWithHeart #DigitalProtection